Special Events

On this page you will find special events put on as part of our support for managers during the Covid-19 crisis

Panel Discussions on “What Now?”

Image by Gerd Altmann from Pixabay 

As part of our Covid-19 response in support of managers in language schools, we are delighted to present a series of panel discussions in June and July, on Business Management and Academic Management issues. These panels will feature a group of well regarded experts from different contexts and different areas of specialisation.

Panel 3: Business Management

Friday 10th July 2020, 10am UK time

From small business/school owners and managers to CEOs and departments heads – What’s the new normal?

Panellists: Dr Christina Giannikas, Justin Quinn, Dr Pamela Humphreys, Jane Dancaster

Moderator: Liam Brown

To register for this event

This third in a series of discussion-and-question led IATEFL LAMSIG Webinars provides a forum for ELT academic managers and stakeholders to connect with a panel of expert academic practitioners and ELT business owners to share our understanding and response to Covid-19 and how we prepare for the future. How much of our varied ELT business will return to our familiar “normal” and how much will be a “new normal”?

Some questions we’ll consider:

How has Covid 19 allowed or forced us to step back and look at how we do things?

How will the sales, marketing and customer facing operations change?

What is the impact now of the rapid pivoting from face to face to on-line?

Does this pivot offer new competitive advantages to individual institutions and what needs to be done to maintain high quality teaching and service?

In the higher education sector are there opportunities now to innovate and push for higher standards and efficiencies in our programmes, back-office systems and processes?

What does all this mean for our people and how do we balance the human dimension with new business realities?

Panel 2: Academic Management

Friday 26th June 2020, 10am UK time

Panellists: Sandy Millin, Nik Peachey, Sandra Pitronaci, Josh Round

Moderator: Jenny Johnson

This second question-and-discussion led Webinar provides a forum for ELT academic managers to connect with a panel of expert academic practitioners to understand and share our understanding and response to Covid-19 and how we prepare for the future. How much will return to our familiar “normal” and how much will be a “new normal”?

Questions we’ll consider:

  • The academic implications of restrictions on physical distancing, gatherings/class size  
  •  Implications for the academic manager in terms of supporting teachers, performance management, CPD programmes and other aspects  
  • The pedagogic implications of moving to online, virtual and flipped learning for teachers and students
  • The value of current course content in the virtual sphere – how good is what you’re using?
  • Implications of moving to online and virtual teaching and how you’ll make stick what you’ve learned from the “test-and-learn” implementation phase for students and teachers during the recovery and beyond.
  • How will the new IT partnerships, new learning platforms and digital delivery and customer service you are now engaged with develop?  

Panel 1: Business Management

Friday 12th June 2020, 10am UK time

Panellists: Michelle Ocriciano, George Pickering, Adrian Underhill, Julie Wallis

Moderator: Liam Brown

This panel has now taken place and the recording can be viewed here

This question-and-discussion led Webinar provides a forum for ELT academic managers to connect with a panel of expert practitioners to understand and share our understanding and response to Covid-19 and how we prepare for the future. The panel discussion will help us understand what the ELT business landscape will look like post Covid as we move from rapid response to a possible large scale strategic shift impacting us all. 

Questions we’ll consider:

  • The implications of restrictions on physical distancing, gatherings/class size and travel, building confidence  
  • Working to safeguard staff, students and customers, and the workplace  
  • Working with new business conditions and operations and changes in customer habits and preferences 
  • Working to step change the business online presence and ability to market, sell and service customers online 
  • Working with virtual teams – efficient and sustainable; engaged and focused 
  • Focusing on HR issues – recruitment and retention of staff and updating
  • Employee policies around medical support and sick leave, contract types and salaries


Q&A Session with Sarah Mercer

Wednesday 29th April, 3pm UK time

We are delighted to be joined by Sarah Mercer for this special Q&A session on the topic of wellbeing (for managers, teachers, and students). Sarah is the co-author of Teacher Wellbeing (OUP, 2020). Check out her blog post on the subject for OUP here

The recording of this Q&A session can be found here

Sarah Mercer is Professor of Foreign Language Teaching at the University of Graz, Austria, where she is Head of ELT methodology. Her research interests include all aspects of the psychology surrounding the foreign language learning experience. She is the author, co-author and co-editor of several books in this area. She has been Principal Investigator on various funded research projects. She is currently vice-president of the International Association for the Psychology of Language Learning (IAPLL). In 2018, she was awarded the Robert C Gardner Award for excellence in second language research by the International Association of Language and Social Psychology (IALSP).