Newsletter

The IATEFL Leadership & Management SIG – Newsletter

The Newsletter is published twice a year. Recent issues have included the following topics: quality in ELT, future challenges in ELT, self-assessment, communication, the transition from teacher to manager, customer service, emails and project management. We welcome contributions or suggestions for future issues on any aspect of the management of English language teaching programmes and projects. Copy should be sent to the editor, George Pickering at: [email protected]

Guidelines for submitting articles can be found here:  Guidelines_for_submitting_articles

Contents of previous issues

Contents of Newsletters 1-41 are listed below in order. Issue 1 appeared in 1989 and Issue 41 in 2010. Back copies or photocopies of most numbers are available from the IATEFL office price £4 each. Email: [email protected] Please note that some of the earlier newsletters are shorter in length than later ones.

 

Number 1, 1989

• Why an ELT management SIG? – Ron White
• A question of management – Bill Johnston
• What do Directors of Studies do? – Eryl Griffiths
• The management of ELT: a plea for more research – Harvey NJ Smith
• The management of ELT in the State sector – Mike Reynolds
• Awareness and creativity in management – Adrian Underhill

Number 2, 1990

• Academic management gets recognition (in the British Council Handbook) – Nic Underhill
• What is management? – Arnout de Waal
• The unloved DoS – Martin Parrott
• Project management overseas – Chris Kennedy
• The MBA – (how) does it help? – Tony Deyes
• Review of Managing yourself by Mike Pedler and Tom Boydell – Sue Leather

Number 3, 1990

• Transplanting the summer school – Karen Adams
• Management skills and the Open University – Geoffrey Jarvis
• The State sector: coping with the system – Diana Lane
• Reflections on directing the primary project: Singapore – Marion Williams
• Rotate and survive? (DoS job rotation) – Steve Terry
• Starting a cooperative – Jane Baker
• From EFL to management training: transferability of skills – Nick McBain
• Buyer MBAware!!! – James McMullen

Number 4, 1990

• Planning for management training – Bill Reed
• Learning about management in Australia – Jill Burton and Kerry O’Sullivan
• Ten years on: ELT in Britain in the year 2000 – David Blackie and Nic Underhill
• Channels of communication in the field of ELT project design, implementation and evaluation – Kryzyztof Dobrowski et al
• Learning management – Lois Arthur
• Business in Bognor: WSIE’s M.Ed. in ELT Management – Fred Chambers

Number 5 1991

• The annual [appraisal] meeting – Joanna Strange
• The management of change – Tom Hutchinson
• Quality assurance: BS5750 and EFL – Arthur McKeown
• Review of the Personal management handbook ed John Mulligan – by John Bird
• Review of the Recognition scheme annual report 1989-90 – David Blackie

Number 6, 1991

• Ten pitfalls of line management in EFL – Ian Jasper
• The English Language schools recognition scheme handbook: an Australian perspective – David Cervi
• The annual interview: the agony and the ecstasy – Clive Taylor
• Trains and boats and planes: transportation technology and the teaching of English in Thailand – Alec Bamford
• Review of Education management for the 1990s by Brent Davies et al – Fred Chambers

Number 7, 1991

• Faculty evaluation in higher education – Karen Medina
• ELICOS unravelled – David Cervi
• Review of time management books – John Bird
• Evolution and evaluation of a small-scale project – Maggie Ridding
• Management: what you do to a project or the project itself? – George Taylor
• Delegation – Fred Chambers

Number 8, 1992

• Project sustainability: a case study of the Tunisia ESP project – Andy Seymour and Mongi Bahloul
• Collusion or collision? The relationship between project team leaders and project managers – Richard Arden
• BATQI: the British Association of TESOL-Qualifying Instructions – Hywel Coleman
• Review of computer software for time management – John Bird
• Rotate and survive? (DoS job rotation) – Steve Terry

Number 9, 1992

• Must the DoS exist? – HA Swann and Anne Holmes
• EAQUALS (European Association of Quality Language Schools) – Patrick Clare
• Towards effective ELT project management – Gill Westaway
• Review of Marketing without advertising by Phillips & Rasbery – Simon Howarth
• The natives are friendly but are they [native speaker teachers] competent? – Brenda Townsend
• Review of the Recognition scheme annual report 1990-91 – David Blackie
• Review of Understanding organisations by Charles Handy – Gillian Brown
• Review of Gods of management by Charles Handy – Heather Daldry

Number 10, 1992

• Japanese management: myth or magic? – Ron White
• Could you use an Action Plan? – Carmelita Caruana
• Managing conflict – David Webb
• Evaluation partners: caring and sharing in evaluation – Alison Piper
• Setting up and managing an ESP project in Czechoslovakia – Graham White
• Review of Management in English language teaching by White et al – John Bird

Number 11, 1993

• Teaching as marketing – David Bamforth
• Four kinds of academic management – Brenda Townsend
• How am I performing as a teacher? – Joanna Strange and Mary O’Connell
• EMAS: managing an ESP project in Poland – Geoffrey Jarvis
• Why women make good managers and why they don’t – Lois Arthur
• Review of Workshop on Managing conflict – Joanna Strange
• Review of EFL Coursefinder – Glyn Jones

Number 12, 1993

• Programme evaluation as a management tool for both accountability and improvement – Ronald Mackay
• Plans for an UCLES Advanced Diploma in ELT Management – Keith Morrow
• The fronted organigram: putting management in its rightful place – David Chales
• Attaining and maintaining quality in ELT schools – Joanna Strange and Richard Rossner
• Review of the Recognition scheme annual report 1991-92 – Eryl Griffiths

Number 13, 1993

• Compulsory registration: the issues – Richard Walker-Arnott
• Compulsory registration: the case against – David Blackie
• Project based review in practice – Sally Wellesley
• Distance education for EFL teachers in Cote d’lvoire – David Cross and Alan Moore
• What makes a good EFL teacher? – Carol Waites
• Professionalism explored – Eryl Grifiths
• Self-evaluation in private language schools: a process to identify and implement change – Fred Chambers
• The Advanced Diploma in ELT management: why it falls short – Neil McElvie
• Review of Project management software – John Bird

Number 14, 1994

• The registration of language schools – Chris Polatch
• Business performance measurement in EFL – Lorraine de Matos
• A framework for identifying the elements of change in overseas ELT projects – Steve Bradley
• Successful staff development – Clive Taylor
• The homestay experience for EFL students: a research report
• Does ELT management exist? – Roger Barlow

Number 15, 1994

• ELF: product or service? – Arnout de Waal
• Compulsory registration: A FIRST point of view – HA Swan
• Checking student satisfaction – Malcolm Hebden
• Time management in ELT management – Mohsen El Shimy
• Effective management structures in service English at tertiary level – Mike Delens
• Gender as a cultural factor in management – Marie-Therese Claes and Lucy Loerzer
• Public relations: conveying the right image of your school – Oksana Higglesden and Brenda Townsend

Number 16, 1994

• EFL: what kind of service? – Tom Godfrey
• Product and services: quality and customer-focus – Rob Hirons
• Managing educational change in Romania – Jeremy Jacobson and Nicholas Fletcher
• Towards a British Institute of ELT – Stephen Bax
• How to delight your customers – George Pickering
• Graduate TESL and applied linguistics programmes in USA – Anwar Hussein
• Leadership style and the summer school Director of Studies – Neil Harvey
• The virtues of untrained teachers – John Holmes
• Overseas projects: how do we find out what we need to know? – Adrian Holliday
• Becoming a manager: an alternative to trial and error (the UCLES Advanced Diploma) – Rosemary Wilson

Number 17, 1995

• The time management workshop – Jan Kingsley
• Client care – Paul Menniss
• Project based review in Indonesia : an ongoing evaluation project – Etty Bazergan
• From the TESL saucepan&ldots; the British Institute of ELT – David Blackie
• The exercise of management in curriculum innovation – Nicolo Arcadipane
• Health and safety in schools – Oksana Higglesden
• Changes to the British Council Recognition Scheme – Nic Underhill
• Review of GoalWizard software – John Bird

Number 18, 1995

• Professionalism and quality: a tour d’horizon – Nic Underhill
• Student focus groups and the assessment of quality – Jennifer Day
• How far can appraisal assist professionalism in ELT? – Tony Gurr
• 101 things to consider as a Director of Studies – Helen Mattacott
• Contents of ELT Management Newsletter numbers 1 – 17
• Motivating experienced teachers – Sue Leather
• The Art of Herding Cats: Managing Teaching Today – Dave King
• Review of Visual Thinking: Mindmaps and the Computer – John Bird
• Review of the ELT Manager’s Handbook – Hilary Maxwell-Hyslop

Number 19, 1995

• Cohesive management styles in disparate ELT organisations – Valerie Ainscough
• Keeping up with Jones & Company (Benchmarking) – George Pickering
• EN ISO 9000: a consultant’s view – Arthur McKeown
• EN ISO 9000: a school’s view – Allan Kelsall
• A day in the life of – Helen Mattacott
• On meishi or name cards – Michael PD Simmons
• Management training in ELT – Robert Goddard
• Management speak: language of the inarticulate mammal? – George Pickering
• English 2000: an update – Jill Coleman and John Whitehead
• Review of the ARELS Health and Safety Manual – Nic Underhill

Number 20, 1996

• Marketing in ELT – Alison McGowan
• A Happy Medium – Charles Reader
• Influencing Design in ELT – Rosemary Prentice
• A day in the life of – Bruce Ryder
• Focus Groups as a Means of Obtaining Student Feedback – Ian Anderson
• Chaos Theory – David King
• BATQI News – Stephen Bax
• Letters to the Editor – Trevor Doble
• Book Review: Language and Development – Chris Tribble
• If you read one book (books of quotations) – John Bird

Number 21, 1996

• I never expect a soldier to think (staff development) – David Killick
• Student evaluations of teaching as anti-entropic systems – Tony Gurr
• Competencies: their uses and potential – Hilary Maxwell-Hyslop
• Budget planning: an approach for ELT managers – Tony Crooks
• A day in the life of – Ian Seaton
• The application of NLP to management – Sue Leader and George Pickering
• Investors in People – Quality People in EFL – Arthur McKeown
• John Haycraft – Tributes by Anthony Sampson, Tony Duff and Arlene Gilpin
• If you read one book: Unlimited Power by Anthony Robbins – George Pickering

Number 22, 1996

• Beyond common sense: action research and the learning organisation – Bridget Somekh
• Maintaining high quality: ideas that travel – Neil McIntosh
• British Institute: an idea whose time has come? – Charles Lowe
• Managerial implications of looking after juniors – Oksana Higglesden
• Vienna SIG Symposium – Allan Kelsall
• A day in the life of – John O’Dwyer
• How can consultants contribute to quality improvement? – Jan Kingsley
• The role of award bearing management courses – Rosemary Wilson
• Flexibility breeds success: language institutes in Friuli over 30 years – Massimo Mangilli-Climpson
• If you read one book – Ron White reviews International Management by Richard Mead

Number 23, 1997

• Who Cares Wins (stakeholder )- George Pickering
• Cyclic Innovations in ELT: implications for Implementation – Fred Chambers
• Upwards and 360 Degrees – Helen Mattacott
• The Net Effect – David Blackie
• A Day in the Life of – Tony Duff
• Motivation Theory: moving beyond Maslow – Tony Crooks
• Dosser’s Laws: problem solving for Directors of Studies – Dave Russell
• Management Talks at the IATEFL Conference
• The Questionnaire – Bob Richard
• If you read one book – Eryl Griffiths
• Management Gurus: the Prophets of Profit – George Pickering
• The Management World according to Dilbert – review by George Pickering
• ELT Management International Conference in Milan

Number 24, 1997

• Teacher Qualifications: What We’ve Got and What We Need
• School Self Review: a Reflective Management Tool – Malcolm Hebden
• Personal Investment Plans (CPD)- Jane Panahy
• A Day in the Life of – Vilma de Paula
• Culturas Inglesas Celebrate! – Carmen Lucas
• Blueprinting the EFL Service Provision – John Walker
• EAQUALS – the Search for Higher Quality in Language Learning and Teaching – Richard Rossner
• The Questionnaire – Peter Brown
• English in Britain : a Guide to Accredited Courses – John Whitehead
• Fred Chambers – Tributes by John Naysmith and Rosalyn Hurst
• ELT Management: Empowerment or Is It? – Fred Chambers
• If you read one book – Jenny Cooper reviews The Fifth Discipline by Peter Senge

Number 25, 1998

• The Changing Face of Human Resource Development and the Changing Role of Leadership – Piers Pendred
• Is TEFL a Dead Duck (strategic options)? – Jan Kingsley
• Performance Standards in Learning and Teaching (performance management)- Eddie Edmundson & Steve Fitzpatrick
• A Day in the Life of – Eryl Griffiths
• Does a Reluctance to Take Formal Management Training Make Sense – Penny Akers
• What Are We Really Worth? Who Decides and How? (Appraisals) – Janet Koike
• IATEFL Brazil ‘s Management Symposium – George Pickering
• SIG Track at IATEFL Conference UMIST Manchester
• ELT Management International Conference in Milan – Jan Kingsley
• If You Read One Book – Steve Brent reviews The Marketing Plan: A pictorial guide

Number 26, 1998

• Management training and development: a review of the options – George Pickering
• Management training and development: the company perspective – George Pickering
• Developing the manager in the workplace – Jackie Gresham
• So you think you are a competent manager – Arthur McKeown
• The ARELS Diploma in ELT Management – Helen Mattacott
• A Day in the Life of – Jill Stajduhar
• ELT Management SIG goes to China – Eryl Griffiths
• British Council training for managers – Carol Waddington
• Managing teacher development – Ian Forth
• Management courses: the view from the inside
• If you read several books – Ron White and George Pickering

Number 27, 1999

• Communicative Management – Roger Bowers
• The Learning Organisation: an idea whose time has come? – George Pickering
• Continuing Professional Development Symposium in London
• The WAQI world of the British Council – Tony O’Brien
• Doing business with operational definitions – David King
• A Day in the Life of – Laura Muresan
• Perspectives on service in ELT operations – John Walker
• BIELT: Moving towards an acceptable face for ELT – Andrew Brown
• Gdansk SIG Symposium – George Pickering
• An Introduction to Lateral thinking – Sheila Levy and Brian Wagstaff
• If you read one book: review of John Haycraft’s autobiography – George Pickering

Number 28, 1999

• Quality, quality and yet more quality – Alan Smart
• Roads to Quality Street : perspectives on quality in ELT – George Pickering
• Evaluation: the ELT manager’s toolkit – Richard Kiely
• ELT flies blind into the technological future – Rhodri Jones
• A Day in the Life of – Andrew Brown
• School self-assessment: how do we think we are doing? – Hilary Maxwell-Hyslop
• Who needs another model? – Andy Dummett
• Transforming the wheel: from teaching skills to management skills – Liz Clarkson and Pat Lodge
• Focus Groups: an effective means of gaining course feedback? – Clyde Fowle
• A customised programme of training for ELT managers – Martin Parrott
• If you read one book: review of Organisational effectiveness and improvement in education – George Pickering

CD Rom of SIG International Conference, ESADE, Barcelona , 2000: Marketing in the New Millennium and Performance Management Evaluation

(Available as a paper copy for £6)

• Teacher Autonomy and Academic Freedom versus Client Requirements and Syllabus led Programmes – Valerie Ainscough
• Making Sense of Change, Making Your Mark – Yesim Coteli et al
• ELT Marketing on the World Wide Web – David Blackie
• What Gets Measured Gets Attention – David Brown
• Managing Performance, Managing Knowledge- – Liam Brown and Patrick Lambe
• Using Student Evaluation of Learning to Enhance Performance Evaluation – Peter Davidson
• What’s New in Marketing? – Carlo Gallucci
• When Quality Counts – Meral Guceri
• Introducing JODS, an Innovative Approach to Performance Management – Jan Kingsley
• Quality Management at the ELT Classroom – Hayal Koksal
• Impact Marketing – A New Approach to ELT Marketing for the New Millennium – Alison McGowan
• Rewards Strategy and Staff Motivation – Cleo Nicolaidou-Wright
• How Are We Doing? Evaluation the Unsexy but Vital ‘E’ – George Pickering
• Vive La Difference: the Power of Creativity and Innovation in Marketing – Paul Saunders
• Making Marketing Purely Academic – Rosemary Wilson

Number 29, 2000

• The major challenges facing ELT institutions in the future – Timothy Philips
• It’s a new game – David Blackie
• On line resources for managers in ELT – Arthur McKeown
• A day in the life of – Rosemary Wilson
• The skills transfer process from EFL teacher to educational manager – Clyde Fowle
• Translating strategic objectives into TQM-oriented action plans – Carlos Alberto Placido
• Report on the SIG international conference in Barcelona – Eryl Griffiths
• If you read one book: review of Leadership and teams in educational management – Ian Forth

Number 30 2001

• Living in Chains (Chain Schools) – George Pickering
• Playing with the big boys: the growth of companies – Tim Black
• Breaking down the camps – Neil Hammond
• A day in the life of – Shelan Rodger
• Benchmarking in the ELT sector – Simon Thompson & Steve Wheatley
• Babel fish and silicon chips – reflections on the future of ELT – Kevin John Keys
• Preparing for accreditation in the state sector in the UK – Clive Taylor
• If you read two books – Ron White reviews Funky Business and The Twelve Organisational Capabilities

Number 31 2002

• Viewing the whole manager – Jon Gore
• The unbearable lightness of being a manager – Shelan Rodger
• In-house training for ELT managers on L plates – Fiona Balloch
• A day in the life of – Ciarán McCarthy
• An overview of ELT in Brazil – Sara Wlaker
• Spreading English evenly in the new millennium – Mark Gregson
• If you read one book – George Pickering reviews The Seven Habits of Highly Effective People by Stephen Covey

Number 32 December 2002

• The culture of management and the management of culture – Richard Rossner
• Demotivation corner
• Innovations, outcomes and sustainability in ELT training: the Prince Project Poland – Christine Thorne and Patrick James Melia
• How is email changing our lives? – Valerie Ainscough
• Are self-access centres becoming white elephants? – Tim Black
• Taiwan perspective: the effects of the pay differential between native and non-native speaker teachers – Aiden Yeh
• Developing and applying a customer relationship management model – Rachel Wikaksono
• If you read one book: The service profit chain James Heskett et al Reviewed by George Pickering

Number 33 June 2003

• Loose champions canon into weak bystanders – Liam Brown
• SIG Track at Brighton Conference – George Pickering
• Behind the scenes at the LTO – Ron White
• Joint SIG event: teacher friendly appraisals
• Language school evolution – Gillian Evans
• British Council ‘Eltons’: innovation awards
• Mindmapping and mindmanager – Arthur McKeown
• Was it worth it? A case study of change management – Chelsea Blickem
• The transition from DoS to ELT publishing – Clyde Fowle
• If you read one book: The rise and fall of Marks & Spencer reviewed by Eryl Griffiths

Number 34 December 2003

• Towards a true customer service culture in ELT: a progress report from Embassy CES – David Rowson
• ELT Management Discussion List – Mabel Quiroga
• Are we speaking the same language? Communication in EFL schools – Andy Quin
• Can organisational culture influence national culture? – Robert Goddard
• ELT Management Pre-conference event: Leadership and the Learning Organisation
• The Steward and the Customised Workplace – Liam Brown
• Developing an institutional audit: assessing e-learning needs in a language centre – Michael Thomas

Number 35 September 2004

• Quality Learning – Tony Millns
• Moving from performance appraisal to performance management – Jake Kimball
• Leadership and the learning organisation – Beril Yücel
• Corporate culture: strategies for telling the CEO his baby his ugly – Brana Lisic
• From language teacher to language teaching manager – Andy Hockley
• Examination boards and the notion of customer service – Jenny Pugsley
• Do less, accomplish more – Paul Bress

Number 36 March 2005

• Democratising educational management – John Eldridge
• Learning leadership: implications for teachers and managers – Adrian Underhill
• Professionalism in ELT: an obscure object of desire – Lindsay Clandfield & Philip Kerr
• Ensuring quality: managing teachers’ performance – Kate Harris
• Factors influencing teamworking in EFL management – Michael Thomas
• The anatomy of the leader – Paul Bress
• Cultural representation in management training texts – Valerie Ainscough

Number 37 March 2006

• “Customer care” is old hat – Liam Brown
• The role of the DoS: the ‘driving force’ – Ron White
• What makes teachers tick? – Andy Hockley
• The language school leader’s guide to BASIC marketing planning – Peter Cornish
• The first 1001 days: leading or managing? – Andy Curtis
• Happy managers – Paul Bress
• If you read one book – The works of Peter Drucker reviewed by George Pickering

Number 38 Spring 2007

• Dream Management – Phil Quirke & Steve Allison
• Creativity and Innovation in ELT –  Liam Brown
• Facilitating Constructive Orientations to Conflict – Michael Torpey
• Review of ELTM Conference – Managing Change in Jan 2007 in Abu Dhabi, UAE
• Assessing the Impact of learning Technologies –  Martin Peacock & Caroline Moore
• Time Management – Brana Lisic
• If You Read One Book: Our Iceberg is Melting  – reviewed by George Pickering

 

Number 39 November 2008

• The Four Rs: Adding Value in Business Language Training – Christopher Holloway
• Why the Customer Rarely Rings Twice – Will Kinsman
• The Service Orientation Trap – John Walker
• Contingent Work in ELT: Work, Status and Professionalism – Liam Brown
• If You Read Several Books on Customer Service – George Pickering
• Making Continuous Enrolment Work on English Courses – Sue Johns

 

Number 40 April 2009

• Mind the Gaps! Mapping the managers’ service onto the Gaps Model – Jenny Johnson
• Knowledge management and its contribution to a sustainable culture of organisational learning – John O’Dwyer
• Report on ELT Academic Management Conference in Dublin – George Pickering
• The learning organisation: an idea whose time is long overdue? – George Pickering
• The context of observing teachers – Pat Spruyt
• Developing a teacher appraisal system through action research – Marie McArdle
• Conflict management and negotiation – Andy Hockley
• If You Read One Book: From Teacher to Manager – reviewed byArthur  McKeown

 

Number 41 April 2010

• The Web 2.0 School of the Present – Nik Peachey
• Developmental Opportunities for Leaders – George Pickering
• Presentation Skills for ELT educators – Christine Coombe
• Leadership in Teacher Associations – Adrian Underhill
• LAM SIG/British Council Moscow Conference – George Pickering
• Glass Ceilings in ELT – Melanie Butler
• If You Read Two Books on Leadership – Arthur McKeown